CCA CEO David Crosbie, writes for the Community Advocate, 16 September:

I met a man named John this week. I was at his house to pick up a guitar he was repairing.

Australia, he told me, is heading up shit creek. He blamed Anthony Albanese and the politicians who’d let in too many migrants — the wrong kind, he said, people who don’t respect this country. Then came the list: crime, housing, the cost of food, petrol prices, and the fact that he sometimes doesn’t feel safe here anymore.

I didn’t need to ask which party he votes for.

So instead, I asked about his street.

What’s the neighbourhood like? Good, he said. Nice people, quiet. Much crime around here? Not really. Schools, healthcare, sports grounds? All fine. So it’s a good place to live? “I’m not going anywhere, mate.”

That night I looked up his suburb on the ABS census data. More than a quarter of his neighbours were born overseas. Women in the area were nearly twice as likely as men to hold a university degree — though most adults, about three in four, had no university qualification at all. John’s suburb, in other words, is an ordinary Australian suburb: mixed, unremarkable, and by his own account, a good place to live.

I guess if I’d asked him directly about the migrants down his street, he’d have said they were alright too. It’s the migrants he doesn’t know — the ones in the news, the ones in the argument, the ones who exist for him only as a category — who worry him.

That’s the gap that interests me: the space between what we believe about our country and what we actually experience of it. John’s despair was sweeping — crime, housing, safety, a nation “stuffed.” His account of the life he actually lives told a very different story. Both were sincere. Neither was a lie. So how does one person hold both at once?

Part of the answer is where each account comes from. Experience is built from direct contact — the neighbour who waves, the small talk about the weather, the quiet street. Perception is largely inherited. We absorb it from news bulletins with a well-documented bias toward threat and conflict, from political messaging engineered to make the abstract “other” feel dangerous, and from social media that rewards outrage over accuracy. None of it requires meeting a single person we’re supposedly worried about. That’s the point of it.

The migrant “problem” John described isn’t made of people he’s met. It’s made of a category, filled in by headlines, talkback radio and the occasional viral clip. His actual neighbours don’t fit the category, so they get quietly exempted from it, one street at a time, without him ever noticing the contradiction.

Research shows that contact with a group reduces hostility toward it — but the effect is stubbornly local. Knowing your Vietnamese neighbour doesn’t automatically soften your feelings about “migrants” as an abstraction, because the brain doesn’t file people that way. It keeps two ledgers: individuals in one, categories in the other. Unchallenged, they rarely reconcile.

Then there’s the negativity bias baked into how we learn about the world beyond our own street. A functioning school, a safe walk home, an unremarkable Wednesday — none of that is news. A crime, a scandal, a political failure is. Over time, the country we’re shown becomes systematically worse than the country most of us actually live in, because the machinery producing that picture is built to select for alarm.

Public anxiety about migration, crime or social decline is being manufactured substantially at the level of narrative, not experience. The loudest voices in the current debate are arguing about a country that largely exists only in the telling of it. That doesn’t mean the underlying problems aren’t real — housing, cost of living, safety all deserve to be taken seriously. But fear-based, blame-driven politics is not a solution.

John isn’t going anywhere. By his own account, he lives in a good, quiet, diverse suburb. The Australia he’s afraid of is somewhere else entirely — built less from streets he’s walked than from stories he’s been told.

For us, the challenge isn’t only about getting people into the same room. John already lives beside the people he fears in the abstract, and it hasn’t shifted his perception or his politics.

Doing good work in our communities is not enough on its own. If we want to close the gap between the Australia people fear and the one they actually live in, we need to get a lot better at telling the stories of our work, where we live in, and the Australia we all want to live in.